Singapore Airlines offers up to $37k in compensation to some turbulence victims

Singapore Airlines offers up to $37k in compensation to some turbulence victims

Singapore Airlines has offered to pay tens of thousands in compensation to passengers injured in a deadly turbulence event last month.

At least one man died and dozens were injured when flight SQ321, from London to Singapore, encountered severe turbulence over Myanmar on May 20.

The plane was carrying 211 passengers, including 56 Australians, when it was forced to make an emergency landing in Bangkok, where 18 passengers were hospitalised.

READ MORE: Search launched for missing plane carrying Malawi’s vice president

In a statement today Singapore Airlines extended an apology to customers, offering to pay US$10,000 (about $15,000 AUD) to those who suffered minor injuries.

Travellers with more serious injuries and who require more long-term care will be offered to discuss an advance payment of $37,000 “to address their immediate needs”.

“Singapore Airlines (SIA) deeply apologises to all passengers for the traumatic experience,” the airline said in a Facebook post.

“We are committed to providing our full support and assistance during this time.”

All passenger on board the flight will be offered a full refund, including those who did not suffer any injuries.

“All passengers will also receive delay compensation in accordance with the relevant European Union or United Kingdom regulations,” the airline said.

“We provided all passengers with S$1000 each to meet their immediate expenses upon departure from Bangkok.

READ MORE: Police excavate buried truck linked to Brazilian cocaine diver’s death

“SIA has also been covering the medical expenses of the injured passengers, and arranged for their family members and loved ones to fly up to Bangkok where requested.

All affected passengers were sent offers of compensation via email on June 10, along with information on how they may proceed with their claims, according to the airline.

Passengers previously described “awful screaming” and witnessed standing travellers “do somersaults” when the plane suddenly dropped 6000 feet in a few minutes.

Many suffered head wounds and debris was scattered around the cabin.

British grandfather, Geoffrey Kitchen, died of a suspected heart attack during the event.

Leave a Reply

Your email address will not be published. Required fields are marked *