‘Unexpected’ system outage causing delays at multiple Toronto hospitals: UHN

‘Unexpected’ system outage causing delays at multiple Toronto hospitals: UHN

University Health Network says a system outage is causing appointment and service delays at all of its hospitals.

In a post on social media, University Health Network (UHN) said the “unexpected” outage is impacting service at Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, and the Toronto Rehabilitation Institute.

“At this time, it appears the situation is not related to a cyber event,” UHN said in the post, adding that it will provide another update at 9 a.m.

Please expect appointment or service delays at Toronto General, Toronto Western, Princess Margaret Cancer Centre; and Toronto Rehab due to an unexpected system outage. At this time, it appears the situation is not related to a cyber event. We will provide another update at 9am.

— University Health Network (@UHN) April 3, 2024

As of 7:30 a.m., UHN’s website was not operational. 

In an email to CP24, UHN said care is not impacted but some delays are possible. Some services, such as blood work, have been affected by the outage.

A spokesperson for UHN was unable to provide an estimated time for when systems will be restored but said they are working to resolve the issue.

They added that there is no impact to patient safety and thanked patients for their understanding.

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